Privacy Policy

At TextBack, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect personal information you provide to us, such as your name, email address, and phone number when you sign up for our service. Additionally, we may collect usage data, device information, and cookies to enhance user experience.

How We Use Your Information

We use your information to provide and improve our services, communicate with you, and ensure compliance with our terms. Your data may also be used for analytics, customer support, and security monitoring.

Business Information and AI Texting

When a business adds information for AI texting, TextBack stores the extracted text, its title and source reference, and its approval status. Website imports are saved snapshots; later changes to the original page are not added automatically. Imported information starts as a draft and must be approved by the business before it can support an AI answer.

When AI generation is enabled, the current customer question or business test question and selected excerpts of approved sources, including their titles, are sent through Vercel AI Gateway to the configured model provider. This request does not include the entire conversation history or message attachments. Generated answers are not enabled in the current local preview.

Only add customer-facing business information you are allowed to share. Do not add passwords, confidential employee information, private customer records, or other sensitive information that customers should not receive. Customers should avoid including sensitive information in text questions.

You can remove an information source from the business library to exclude it from future answers. Previously sent replies remain part of the conversation record; removing a source does not recall information already processed by an AI provider or messages already sent. Provider processing and retention are governed by the applicable provider terms and privacy policies; TextBack does not promise that providers retain no data.

Data Security

We implement security measures to protect your personal data but cannot guarantee complete security. We use encryption and access control policies to safeguard user information.

Third-Party Services

We use Vercel Web Analytics to measure visits to public pages. Our Vercel analytics integration excludes account and authentication pages and removes query strings and URL fragments before sending page-view URLs. We do not send customer texts, uploaded documents, or account details through this integration.

We may use third-party services, such as payment processors and analytics tools, which have their own privacy policies. We recommend reviewing their policies as well.

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.